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Zendesk MCP Server

Connect to the Zendesk MCP server to create and update tickets, reply to customers, triage and tag, and search your Help Center using AI agents on Gumloop, Claude, or Cursor.

MCP server URL

https://mcp.gumloop.com/zendesk/mcp

Works with

Tools 48

  • List Tickets

    List and search tickets with comprehensive filtering, pagination, and sorting options

  • Get Ticket

    Get complete ticket details including collaborators, followers, email CCs, and comments

  • Create Ticket

    Create new tickets with comprehensive options including custom fields, collaborators, and attachments

  • Update Ticket

    Update existing tickets including status, assignee, priority, custom fields, and add comments

  • Merge Tickets

    Merge multiple tickets into a target ticket with comments and proper audit trail

  • Create Comment

    Add public or private comments to existing tickets with rich formatting and attachment support

  • List Comments

    Get all comments for a ticket with optional user information and attachment details

  • List Ticket Fields

    Get ticket field schema, options, and configurations for form building and validation

  • List Ticket Forms

    Get available ticket forms and their field requirements for agents and end users

  • List Users

    List users (agents, end-users) with filtering options for role, organization, and groups

  • Get User

    Get detailed user information including permissions, custom fields, and profile data

  • Search Users

    Search users by email, name, phone, notes, or other attributes using Zendesk search syntax

Frequently asked questions

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Further reading

What is Zendesk MCP?

The Zendesk MCP server gives AI agents access to your Zendesk support data. That means agents can create, update, and merge tickets, post replies and internal notes, search and triage tickets, manage tags, apply macros, and read users, views, workflows, and Help Center content. It connects to the same Zendesk instance your support team works in, so an agent can move tickets forward instead of you clicking through the agent workspace.

Support teams spend a lot of time on repetitive ticket work: triaging the queue, retagging and reassigning, drafting the same replies, and updating statuses one ticket at a time. The Zendesk MCP server hands that work to an AI agent that can find the right tickets, draft a reply, apply a macro, and update fields in bulk. Describe what you need, and your AI agent will work the queue for you.

MCP stands for Model Context Protocol, an open standard that lets AI agents call external tools. Normally, working with the Zendesk API means registering an OAuth app, managing tokens, and writing code against its endpoints. Gumloop wraps all of that behind a hosted server: authorize your Zendesk account once. After that, you can create tickets, reply to customers, and triage the queue just by asking your AI agent in plain language.

What you can do with Zendesk MCP on Gumloop

  • Manage tickets end to end

    Create, update, and merge tickets, set status, priority, type, assignee, group, and custom fields, and create or update up to 100 tickets in a single batch.

  • Reply and add internal notes

    Post public replies or private internal comments with rich formatting, and read a ticket’s full comment history.

  • Search and triage the queue

    List and search tickets by status, priority, tags, requester, assignee, group, and date range, and pull the tickets in a saved view.

  • Tag and organize

    Add or remove tags on tickets, users, and organizations to keep the queue sorted and routable.

  • Read users, groups, and organizations

    List and search agents and end-users, and inspect the groups and organizations behind each ticket.

  • Apply macros and inspect workflows

    Preview and apply an existing macro to a ticket, and read your automations, triggers, and macros to understand how the queue is routed.

  • Search the Help Center and community

    Read knowledge base articles and community posts, and search across them to draft or validate a customer reply.

  • Pull audits, metrics, and Talk recordings

    Read a ticket’s full audit trail and SLA metrics, list Zendesk Talk calls, and download call recordings for analysis.

How to connect the Gumloop Zendesk MCP Server

  1. Create a Gumloop account

    Sign up at gumloop.com. Every new account starts with a 14-day free trial.

  2. Add the Zendesk MCP server

    Copy your MCP server URL from Gumloop and add it to your preferred client (Claude, Cursor, or Gumloop workflows). You'll authorize on first use.

  3. Start using Zendesk in your AI workflows

    That's it. Your AI agent can now create and update tickets, reply, triage, and search your Help Center. Use it inside a Gumloop automation, in Claude Desktop, or in Cursor.

Zendesk MCP use cases

  • Auto-triage for support teams

    An agent searches the new ticket queue, classifies each ticket, then sets priority, tags, and the right group so tickets land with the correct team without manual sorting.

  • Reply drafting for agents

    An agent reads a ticket, searches the Help Center for the relevant article, and posts a suggested reply as a private internal note for the agent to review and send.

  • Bulk updates for support ops

    When a known issue is resolved, an agent uses batch update to reassign, retag, or change the status of up to 100 affected tickets at once.

  • Escalation routing for team leads

    When a ticket breaches an SLA metric, an agent bumps its priority, moves it to an escalation group, and posts an internal note with the context.

  • Call analysis for QA teams

    An agent lists recent Zendesk Talk calls, downloads the recordings, and sends them to a transcription step so quality reviews happen without manual downloading.

Why use Gumloop for Zendesk MCP

  • Connect once, no code

    Working with the Zendesk API directly means registering an OAuth app and managing tokens. With Gumloop you authorize your Zendesk account one time and stay connected. No app registration, API token, or code necessary.

  • Works with multiple MCP clients

    Use the same hosted Zendesk MCP server in Gumloop, Claude, Cursor, and other MCP-compatible clients. Same server URL, works with any MCP client.

  • Chain Zendesk with 100+ integrations

    An agent can pull a ticket from Zendesk, look up the customer in your CRM, and post a summary to Slack, all in a single run.

  • Enterprise-grade hosting

    Gumloop hosts the server for you and respects your existing Zendesk permissions, so an agent works within the access your account already has. See trust.gumloop.com for security details.

  • Start with a free trial

    Gumloop offers a 14-day free Pro trial so you can try the Zendesk MCP server before you commit. Paid plans start at $37/month.